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A Step-by-Step Client Guide: What to Do After an Accident – Motor Lead Africa


Experiencing a motor accident can be a distressing and confusing time. However, knowing the right steps to take can help you navigate the situation more effectively. In this guide, we will provide you with a step-by-step approach based on South African laws to follow if you find yourself involved in an accident. Additionally, Motor Lead Africa, a trusted resource, is available to provide support and assistance during this challenging time. You can reach their 24-hour support team at, 0834111492, or 0100126942.

Step 1: Ensure Safety and then contact us at Motor Lead

Your safety and the safety of others involved should be your top priority. Move your vehicle, if possible, to a safe location away from traffic. Turn on hazard lights and set up warning triangles to alert oncoming vehicles.

Step 2: Assess Injuries and Call for Medical Help:

Check yourself and others for injuries. If anyone requires medical attention, call for an ambulance immediately. It is essential to prioritize the well-being of everyone involved in the accident.

Step 3: Document the Accident Scene:

Gather evidence by documenting the accident scene. Take clear photos or videos of the vehicles involved, the surrounding area, and any visible damages or injuries. These records will be crucial when filing an insurance claim or seeking legal assistance.

Step 4: Exchange Information:

South African law requires all parties involved in an accident to exchange certain information. Obtain the following details from the other party:

  • Full names and contact information
  • Vehicle registration numbers
  • Driver’s license numbers
  • Insurance information (including the name of the insurer and policy number)
  • Vehicle descriptions (make, model, color)

Step 5: Notify the Police: (Within 24 hours) 

According to South African law, accidents resulting in injuries, fatalities, or damages exceeding a certain amount must be reported to the police. Call the nearest police station to inform them about the accident. If an officer cannot come to the scene, proceed to the police station to file a report within 24 hours.

Step 6: Contact Motor Lead Africa to assist with all arrangements

Notify Motor Lead  about the accident as soon as possible. Provide us with accurate and detailed information regarding the incident. It is crucial to adhere to your insurance policy’s reporting requirements to ensure a smooth claims process. Motor Lead Africa can guide you through this process and help you communicate effectively with your insurance provider.


Experiencing a motor accident in South Africa can be challenging, but following the appropriate steps outlined by the law can help protect your interests. Motor Lead Africa is here to support you throughout this process. Remember to contact their 24-hour support team at, 0834111492, or 0100126942 for immediate assistance. By prioritizing safety, documenting the scene, exchanging information, notifying the police, contacting your insurance provider, and seeking legal advice when necessary, you can navigate through the aftermath of an accident more confidently and ensure your rights are protected.

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